(i) True, consumer protection has a moral justification for business. It is the moral duty of every business to protect the interests of its customers. Business organisations must follow ethical values and any form of exploitation of the consumers such as unfair trade practices, adulteration, etc. must be avoided.
(ii) True, in addition to rights, a consumer also has some responsibilities such as being aware of the availability of various goods and services; being informed of the price, weight, expiry date, etc. of the goods; asking for bills and cash memo while purchasing goods and services.
(iii) False, A District Forum offers for redressal of consumer grievances when the value of goods and services in question, along with the compensation claimed is less than Rs 20 lakhs. In case the value exceeds Rs 20 lakhs, a complaint can to be filed in the appropriate State Commission.
(iv) True, The Consumer Protection Act, 1986 provides for six consumer rights, namely
a) Right to Safety
b) Right to be Informed
c) Right to Choose
d) Right to be Heard
e) Right to seek Redressal
f) Right to consumer Education
(v) False, ISI is the quality certification mark used in case of goods other than food products. For food products the quality certification mark is known as FPO.
(vi) True, The Consumer Protection Act, 1986 provides for protection of consumer interests against defective goods, deficiency in services and other such forms of exploitation.
