It is setup by Central Govt. The provisions of act are:
(a) It consists of a President and at least 4 members appointed by Central Govt.
(b) All complaints are pertaining to goods and services of value more than Rs. 1 crore can be filed with national commission.
(c) On receiving the complaint, the national commission can also refer it to opposite party and send goods for testing.
(d) The National Commission has the power to issue orders for replacement or removal and to pay the compensation for loss.
It is set up in each state by the govt. concerned. The salient features are:
(a) Each commission consists of a president and it least 2 members
appointed by state Govt.
(b) Complaints of at least Rs. 20 lakhs but not more than 1 crore can be filed
with state commission.
(c) On receiving the complaint, the state commission can also refer the
complaint to opposite party and send the goods for testing in laboratory.
(d) The state commission after being satisfied can order to opposite party to
either replace or repay or pay compensation.
