(i) The government has enacted a specific law called consumer protection Act i.e., COPRA, in 1986.
(ii) Under COPRA, a three tier quasi-judicial machinery at the district, state and national levels was set up for redressal of consumer disputes.
(iii) The district court deals with the cases involving claims upto Rs20 lakh, the state level courts between 20 lakh and one crore and the national level court deals with cases involving claims exceeding Rs1 crore.
(iv) If a case is dismissed in district level court, the consumer can appeal in state and then national level court. Thus the Act has enabled us as consumers to have the right to represent in the consumer courts.
(v) It strengthened the consumers’ movement and provided the consumers with the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, she has the right to get compensation depending on the degree of damage.
