Consumer awareness in India faced the following obstacles for which it had not been an easy growth:
(i) The consumer redressal process is becoming cumbersome, expensive and time consuming.
(ii) Many times, consumers are required to engage a lawyer.
(iii) These cases require time for filing and attending the court proceedings etc.
(iv) In most purchases, cash memos are not issued, hence, evidence is not easy to gather.
(v) Moreover, most purchases in the market are small retail sales.
(vi) The existing laws also are not very clear on the issue of compensation to consumers injured by defective products.
