Question

Mr. Hemant Patel of 116, Curvey Road, Patna bought an HP Desk Jet 1050, All in one Printer from ‘The Computer Home’, the sole dealer of Hewlett Packard at Ranchi a month ago. Now he finds that print quality is poor and the ink nozzles of the print cartridge get frequently clogged. He writes a letter to the dealer complaining about the same and requesting him to replace the printer.

Answer 1

116, Curvey Road 

Patna 

Date: December 20, 20xx 

The Sales Manager, 

‘The Computer Home’, 

Main Road, Ranchi. 

Subject: Replacement of the defective HP - Jet 200 Printer Sir, 

I bought an HP Desk Jet 200 Printer from your firm, The, Computer Home, Ranchi on 20th September, 2017. ‘The Computer Home’ is the sole dealer of Hewlett Packard at Ranchi. However, I am constrained to express my  resentment that the Jet Printer has belied all those tall claims that you have been making through your spacious advertisements in the newspapers. The most irritating factor is that of its print quality. The print is substandard, hazy and the impression lacks depth and clarity. The ink nozzles of the print cartridge have caused a lot of headache to me. The nozzles frequently get clogged. 

I regret to say that inspite of my repeated reminders, you paid no attention to remove these problems in the smooth working of the Jet Printer. Such a behaviour defies all ethics of business and trade. The warranty period hasn’t expired and it is obligatory on your part to remove such technical faults. I request you to replace this defective printer and hope you will send your service engineer to attend to the defective Jet Printer at the earliest. I am sure, you will not compel me to go to the Consumers’ Court for the redress of my grievance. 

Yours faithfully, 

Hemant Patel